Privacy
This privacy policy explains how Calume Pty Ltd (ABN 145 604 410 75) trading as CALUME collects and handles personal information. In this policy “we”, “our” and “us” refers to CALUME.
1. Consent
By using our Site, you agree to this Privacy Policy. Clicking “Accept” or any similar button signifies your consent to the collection and use of your personal information as described. If you choose not to provide personal information, it may impact your use of our Site and services.
2. Types of Personal Information We Collect
We may collect the following types of personal information:
Personal Information: Name, date of birth, location.
Contact Information: Email address, postal addresses, phone number, third-party usernames.
Financial Information: Credit/debit card numbers, bank account information.
Commercial Information: Order history, viewed products, wishlist items.
Statistical Information: Access dates, referring websites, search and browsing history.
Preferences: Shopping preferences and selections.
Internet Activity: IP address, browser type, operating system, hardware model.
Other Information: Any additional personal details you provide.
3. How We Collect Personal Information
We collect personal information through various interactions:
Site Usage: Statistical information and preferences during your visits.
Purchases: Personal, contact, financial, and commercial information when you buy.
Contact: Information from emails, live chats, or social media.
Account Registration: Personal and contact information when creating an account.
Newsletter Signup: Personal and contact information.
Preference Updates: Information on updated preferences.
Returns or Refunds: Personal, contact, and commercial information for requests.
Competitions: Personal and contact information, and any additional details you provide.
4. Why We Collect Personal Information
We collect and use personal information for:
Providing and improving our services.
Processing orders and communications.
Marketing and promotional activities.
Personalising your experience and optimising our Site.
Ensuring legal and regulatory compliance.
5. Other Information We May Collect
We may collect non-identifiable information to understand visitor behaviour and enhance our services. This includes IP addresses, browser types, and usage statistics.
6. Unsubscribing or Opting Out of Direct Marketing
You may opt out of direct marketing communications by:
Unsubscribing via email or SMS links.
Contacting us at hello@calume.com.au
7. Disclosure of Personal Information to Third Parties
We may share personal information with:
Service providers (e.g., shipping, advertising).
Legal and regulatory authorities.
Credit reporting agencies.
Third parties with your consent.
8. Business Transfers
In case of a business change (e.g., sale or transfer), personal information may be transferred as permitted by law.
9. Cookie Policy
We use cookies to enhance your experience on our Site. Cookies help us understand usage patterns, personalise content, and manage advertising. You can disable cookies through your browser settings, though this may affect Site functionality.
10. How Long We Keep Personal Information
We retain personal information as long as necessary for the purposes it was collected or as required by law. Registered account holders may request account deletion by contacting us.
11. Access or Correct Your Personal Information
Under the Australian Privacy Act, you may access or correct your personal information by contacting us at hello@calume.com.au . We may require identity verification before processing requests.
12. Security
We implement reasonable measures to protect personal information but cannot guarantee absolute security. Our payment transactions are secured with SSL technology.
13. Links to Third Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.
14. Complaints or Questions
For questions or concerns about this Privacy Policy, contact us at hello@calume.com.au . For further information on privacy rights, visit the OAIC website at www.oaic.gov.au.
15. Children's Privacy
The Site is intended for users over 18 years old. Minors should obtain parental consent before providing personal information. We will delete any personal information of minors collected without consent.
16. Changes to this Policy
We may update this Privacy Policy periodically. The most current version will be available on our Site. We encourage you to review it regularly.
For any questions or comments regarding our privacy practices, please contact us at hello@calume.com.au
